Client satisfaction

2005 Canadian Passport Office National Satisfaction Surveys, July 2005

2004 Canadian Passport Office National Satisfaction Surveys, September 2004

2003 Canadian Passport Office Local Client Satisfaction Surveys, September 2003

Satisfaction de la clientèle: mesure et utilisation, April 2003

2002 Canadian Passport Office Local Client Satisfaction Surveys, May 2002

Western Economic Diversification Canada client satisfaction, 2002, March 2002

Defining a 10% Improvement: Giving Concrete Meaning to the Key SII Objective, March 2002

2001 Canadian Passport Office National Client Satisfaction Survey, September 2001

Citizenship and Immigration Canada — Comment Card Pilot Project, September 2001

Evaluation of Government on the Net 01, "Government Online and on the Front Line", August 2001

2001 Western Economic Diversification Canada Client Satisfaction Survey, June 2001

An Integrated Approach to Conducting Client Satisfaction Surveys: Analysis of requirements and proposal for a client satisfaction measurement program, March 2001

An Integrated Approach to Conducting Client Satisfaction Surveys: Self-Directed Training Document, March 2001

Survey of CIC Clients Regarding Access to Inland Offices Services, February 2001

Assessment of a new Passport Office call centre script, January 2001

Mesurer la satisfaction de sa clientèle pour mieux répondre à ses attentes, January 2001

Formulation d'objectifs mesurables dans le contexte du développement d'une déclaration de services aux citoyens, January 2001

L'évaluation de la satisfaction de la clientèle, méthodes et limites, October 2000

Evaluation of the "Government on the Net '99" Conference, January 2000